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ilgm shipping policy

FAQ | Shipping

Where, how, and, what if


Where do we ship?

We ship daily to all U.S. states. Free of charge!

Unfortunately, we can't ship to any other countries

To our previous Australian customers, we are very sorry but we can no longer ship to your country. We kindly request you do not try to place an order. We will not be able to provide you with our product.

Is shipping really free?

Yes! Shipping to the U.S. is FREE.

When will my USA order arrive?

Your order usually ships within 2 weekdays after payment confirmation but it sometimes takes a few days for stock to come in.

Don't worry if it takes a couple of days before you hear from us. Behind the scenes we're working hard on preparing your order.

Once your order has shipped, it usually takes between 2 and 10 business days for your order to arrive. The average shipping time is 4 days.

What about registered shipping?

If you choose registered shipping, you will receive a tracking reference along with your shipping confirmation.

Alternatively, you may find the tracking reference in your account dashboard if you have an ILGM account.

With your tracking reference, you can track your shipment here

Registered shipping is not expedited shipping.

Discreet stealthy shipping

We have been shipping marijuana seeds all over the U.S. for years and have found the best way to guarantee arrival. There won't be any reference on your seed packages.

What if my order doesn't arrive?

If your order does not arrive, we will in all fairness ship your seeds again. For free!

We maintain the following re-shipping conditions:

  • Most packages arrive within 2 weeks. Delayed shipments usually arrive in the following 2 weeks. Re-shipping takes place after 25 business days.
  • Contact us if your order hasn't arrived in 25 business days. If you do not contact us, we will mark your order as received after 60 days.
  • We print your address exactly as you enter it. If an incorrect entry leads to a lost shipment we don't reship for free. However, as a small token of our sympathy you will get a discount code for your next order.
  • If we re-ship, we ship the exact same seeds you originally ordered.

Return Policy

Did you not receive your order and does a reship not work for you? You can return your order within 14 days of receiving it. We do ask you to keep the seeds in their original sealed bags. If you do not return your order within 14 days of receiving your order, we will no longer be able to accept your return.

To start your return process, simply reach out via email to our support team. We will provide you with our return address. We recommend sending your return as a tracked parcel. Returning your order is at your own cost. All returns are your own responsibility until they reach us.

Can customs intercept my order?

Seedbanks have been shipping seeds to the USA and other countries for over three decades now. On very rare occasions, customs send a notice of interception letter. If you get this letter, there are no legal, or other, consequences for you. Seeds are very low on a customs officer's priority list. We will just send you new seeds.

What if my seeds are crushed?

It rarely happens, but it may occur that your seeds get crushed in the mail. If this happens, send us a clear photo of the seeds in the original bags and we will prepare replacement seeds.

What if I use a forwarding address?

We only guarantee arrival of your products to the address that you submit with your order. We have no control over mail forwarders, so we do not offer re-shipments or refunds if an order is lost through such a service.

I'm not sure what seeds I received

If you ordered multiple types of seeds, the abbreviations and codes on your seed packaging may sometimes be confusing. We have a list of references that can help you figure out what's what

See Product References

Do we offer wholesale?

We do!

Inquiries for orders between $1,000 and $5,000 USD can be submitted through this contact form.

Inquiries for orders over $5,000 USD can be submitted through our wholesale form.

Please note that wholesale orders cannot be paid by credit card and require a US shipping address.






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