Help! I'm just starting out
Get started today with our easy Beginner's Guide!
Want to learn everything? Check out our complete grow course! It's a lot and may seem daunting, so we recommend checking out the beginner's guide first.
How do I store my seeds?
Keep them cold, dark and dry and your seeds will be viable indefinitely. We suggest keeping the seeds in a dark container with silica packets or rice in the refrigerator.
They will last, but we recommend growing your seeds within 12 months.
How do I germinate my seeds?
We guarantee your seeds will sprout. Simply follow our recommended procedure, and we'll send a replacement if they do not.
See our Germination Guide for the recommended procedure or simply watch the video below!
What if my seeds don't sprout?
We strive to give you the best experience possible! However, seeds are products from nature and can never be 100% reliable. Make sure you follow the recommended procedure in our Germination Guide.
Before contacting us, retry germination using the recommended procedure. If your seeds still do not sprout, contact us to discuss replacement options.
Don't throw out any duds, you may be asked to return them for analysis.
The replacement seeds will be the same strain as the ones that did not sprout. You can't choose a different strain.
Something's wrong with my plant
Your seeds germinated, grew a bit and then the plants died? This can be due to many reasons, usually too much or too little water or light.
We can't replace every plant that does not make it, there are too many external factors involved that we don't control.
To make your grow a success we offer the following resources:
But, since we love having happy customers, let us know about your troubles and you may get a nice discount code for your next order!
I need more help!
Because every situation is unique, our customer service team is less equipped to help with grow questions by email. Instead, visit our 24/7 Grow Support Forum for personal help from our experts!
Create an account and do some research. Most situations have occurred before and there's a lot to learn from those topics.
If you'd like to ask a question, be sure to add clear pictures and the following information to your request:
- Strain and seed type:
- Medium (soil, hydroponic, etc.):
- PH of runoff or solution in reservoir:
- Strength of nutrient mix, EC, or TDS:
- Indoor or outdoor:
- Light system, size:
- Temperatures day, night:
- Humidity day, night:
- Ventilation system (yes/no, size):
- AC, humidifier, de-humidifier:
- CO2 (yes/no):
Visit our Grow Support Forum